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Terms and Conditions

These terms and conditions have been formulated to act as a guide for the sale and purchase of items from Serious Sparkle Jewellery.  By placing an order with us, you agree to accept our terms. 
Providing fantastic customer service is very important to us at Serious Sparkle Jewellery and we want your buying experience with us to be an enjoyable one.  If you notice any improvements that can be made to the online store to help meet our aim then please send us an email with your suggestions.
 
We reserve the right to update the website from time to time, including the terms and conditions as required without prior notice.  Please check back occasionally to keep yourself informed.
Pricing
 
All prices are in New Zealand dollars.
 
Because we keep our prices as low as possible, they are subject to change without notice at our discretion.  This is due to the fluctuating New Zealand dollar as most of our stock and components of our handmade jewellery is imported from various suppliers all over the world.
 
Item prices do not include any shipping cost and a shipping charge will be applied at the checkout.
 
Descriptions 
 
We endeavour to ensure that descriptions and measurements are as accurate as possible.  Please note that items could appear larger or smaller in pictures than they are so please check the size or measurement in the item description. Although we try to present the colour of our images to be as close as we can to the item, the colour shown on your monitor may differ slightly from the actual colour.
Ordering and Payments
 
Items are allocated to orders at the time of sale, so if you have items in your cart, it does not guarantee they will still be available if you come back and complete your order later.
 
When your order has been placed you will receive a conformation email.
We accept payment by credit/debit card.  You will be guided through this at the checkout.
 
Shipping and Delivery
 
Your order will be shipped as soon as possible after payment is received.  Serious Sparkle Jewellery dispatches orders every day, except weekends and public holidays.
 
Orders are sent through NZ Post or Courier Post and will be well packaged in a sturdy box to ensure your jewellery reaches you in excellent condition.  Standard post within New Zealand is $3.60, Courier (non signature) is $6. Airmail to Australia is $8 (3-10 days) and anywhere else in the world is $15 (around 10 days).  All orders are sent at buyers risk.
 
Orders with a value of $50.00 or over, excluding shipping, will receive free postal delivery within New Zealand.   Australian orders over $70 will receive free shipping.  There is no free shipping for other international orders at this stage.
 
Damaged items
 
We strive to provide quality jewellery and accessories.  All items are checked prior to dispatch and will be packed with care in protective packaging to avoid damage during shipping. However, in the unlikely event that items are faulty, return them to us and they will be repaired or replaced and resent to you with free shipping, or you will be given a full refund for the cost, including the return shipping.  Please email us at serious.sparkle@xtra.co.nz or use the Contact Us section of the website to begin the returns process.
Faulty jewellery needs to be returned within one week of purchase.
 
Returns and Exchanges
 
Unfortunately, we cannot accept returns if you have simply changed your mind so please choose carefully.  We do not accept the return of custom made items or items that ave been ordered in especially for you.
Privacy
 
At Serious Sparkle Jewellery we respect you and your privacy.  Under no circumstances will your personal information be passed onto any other person or business, but used only by us to provide you with the customer service you request. The only exception to this rule is if a warranted authority requires information.
 
Please visit https://www.swipehq.com/terms/privacy-policy.php for privacy information regarding credit card payments.
 
If you have any concerns, queries or suggestions please feel free to contact us at serious.sparkle@xtra.co.nz
Copyright
 
All images, handmade designs and written material in this website is the property of Serious Sparkle Jewellery and may not be reproduced or stored in any way, in other websites, or included in any electronic retrieval system without obtaining prior written permission from Serious Sparkle Jewellery.
 
 © 2017 Serious Sparkle Jewellery